Privacy Policy

This Privacy Policy describes how TotalTally (“we”, “us”) collects, uses, stores, and shares information when you use our marketing website, company portal, POS, stocktaking apps, fiscalisation features, and related commercial services. It is written for business customers and their authorised users in Zimbabwe and other markets we serve.

1. Who this covers

We process information about company administrators, cashiers, stock counters, billing contacts, and people who enquire about our software or professional stocktaking services. If you use TotalTally on behalf of a business, that business is typically the controller of operational shop data; we process it to deliver the contracted service.

2. Information we collect

• Account & billing: business name, contact name, email, phone, plan selection, shop counts, payment references, and subscription status.
• Operational business data: products, sales, tenders, shifts, stock counts, variances, fiscal receipt metadata (where enabled), and configuration you enter or sync.
• Device & technical data: app version, install identifiers needed for licensing, IP address, browser type, and security logs.
• Marketing & support: messages you send via contact forms, setup-help requests, newsletter signups, and call or email correspondence.

We do not require more personal data than is needed to run billing, access control, support, and the product.

3. How we use information

• Provide, host, sync, and improve the commercial software and portal.
• Activate shops, enforce licence entitlements, and process Paynow (or other) payments.
• Deliver reports, dashboards, exports, and fiscal-related workflows you enable.
• Respond to setup help, sales enquiries, and professional count bookings.
• Protect the platform (fraud, abuse, rate limits, incident response).
• Send service notices (billing, security, material product changes). Marketing messages are optional where required.

We do not sell your personal or operational business data.

4. Legal bases (commercial processing)

We process information to perform our contract with you, to pursue legitimate commercial interests (security, product improvement, B2B marketing to existing or prospective customers), and where required to comply with law (for example tax, accounting, or lawful requests).

5. Data isolation and security

Customer environments are isolated by design (schema-per-tenant architecture). Access to the cloud requires authentication. We apply commercially reasonable technical and organisational measures, including transport security, access controls, and monitoring. No online service is risk-free; you must also secure local devices, staff accounts, and shop keys.

6. Sharing

We may share information with:

• Payment processors (e.g. Paynow) to complete transactions.
• Infrastructure and email providers that host or deliver the service under contract.
• Fiscal or regulatory pathways when you enable fiscalisation and a submission is required.
• Professional advisors or authorities when legally required.

We do not share your tenant data with other TotalTally customers.

7. Retention

We retain account, billing, and operational data while your subscription is active and for a commercially reasonable period afterward for recovery, dispute handling, and legal retention. You should export reports you need before cancelling. Marketing leads are kept until handled or you ask us to delete them, subject to legitimate record-keeping.

8. Your choices and rights

• Update company profile and billing contacts in the portal where available.
• Request access, correction, or deletion of personal data we hold about you, subject to legal exceptions.
• Export operational reports from the product while your account is active.
• Opt out of non-essential marketing emails using the unsubscribe link or by contacting us.

If you are an employee or contractor of a TotalTally customer, please contact your company administrator first for operational data requests; we will support the customer as processor/service provider.

9. International transfers

Systems may be hosted in or accessed from locations outside your province. Where data leaves Zimbabwe, we use providers and safeguards appropriate for a commercial SaaS service.

10. Children

TotalTally is a business product. It is not directed at children under 18.

11. Changes

We may update this Policy as our products or commercial practices change. The “Last updated” date will be revised when we publish a new version.

12. Contact

Privacy and data requests: support@fignoconline.co.zw · Phone 071 944 5054 · Contact form on totaltally.co.zw.